Política de reembolso

Our Quality Guarantee
Due to the nature of our products and to maintain competitive pricing, we do not offer refunds or
cancellations. All sales are final.
Exchanges for Manufacturing Defects: If you receive a product with a manufacturing
defect, you have a period of [3 to 5] calendar days after receiving the package to report it.
Exchange Process:
Send an email to thezenpet@hotmail.com with your order number and clear
photographs of the defect.
Once the defect is validated, we will provide instructions for returning the damaged
product.
We will ship an identical replacement product at no additional cost to you.
Exceptions: We do not accept exchanges for errors in size/color selection made by the
customer or for damage caused by improper use of the product.